Accepted payment methods
Payment is manual today: PayPal, bank transfer or another channel agreed with our team, always in EUR and always with the order number in the description. See the Payment Methods page for the steps.
Payment records and receipts
Every confirmed payment is listed under Payments in your dashboard with date, amount and order number. If you need a receipt or an invoice document for your accounting, ask support@xtreamgo.io with the order number and your company details; it is sent by e-mail.
Refunds
Refund requests are handled by our team under the refund policy in the Legal page. Write to support@xtreamgo.io with the order number and the reason; you get an answer within five business days.
Renewals
Licenses do not renew automatically. Before the end of the period, place a new order for the same package from the Pricing page; the remaining time is kept and the new period is added to it. The panel shows the expiry date and a reminder beforehand.
Changing the package
To move to another package, order it from the Pricing page. Our team confirms the payment and switches the license; the modules included in the new package are activated on the same license. Downgrades take effect on the next period.